Reactive support
When passengers ask.
Questions, changes, cancellations and refunds, carried through to resolution.
PassengerHumoniq
“My plans changed. Can you move me to a later flight?”
Later flight agreed and confirmed.
Our value proposition.
We bring deep air travel experience, AI already in production and an obsession with getting the details right. We’re onboarding airline partners who share our ambition for exceptional support customer experience (CX).
01 / Team & experience
Self-driven builders.
Relentless about results.
We built and ran an air travel company before we built AI for one. Our team brings travel operations, customer experience and production AI together.
Andres
Quality
150+ countries. 100+ airlines. An eye for every detail.
Ben
Product
7,500+ support requests. Deep Amadeus and Sabre experience.
Todd
Co-founder & CEO
Three travel businesses. Decades building in the industry.
Victor
CTO
Robotics, autonomous systems and AI running in production.
Will
Co-founder & Product
A decade on the front line. 8,000+ requests handled.
Air travel since
2011
Focused on one industry.
Deep expertise, built over years.
Calls to airlines
10,000+
On behalf of travelers.
Complex cases, handled firsthand.
Live in production
70%
Complex case automation.
Live at a travel management firm.
Integrations:
02 / AI & investor network
Air travel depth.
Silicon Valley reach.
We’re a San Francisco company backed by global investors, with deep aviation expertise and connections across AI and voice AI, including OpenAI and Anthropic.
Two YC-funded
air travel companies.
- 2012S12
Travel management.
Solving complex trips for travelers.
- 2025S25
Agentic AI support.
Resolving air travel requests end to end.
Funded in San Francisco. Connected globally.
Our investors
Aviation & infrastructure
Technology & company building
Automation in the real economy
Airline experience
Advised by a Star Alliance veteran.
We’re advised and backed by a former senior member of the Star Alliance team, bringing deep airline experience to the decisions we make.
Frontier AI connections
We managed Sam Altman’s travel.
We’ve even managed travel for Sam Altman, co-founder and CEO of OpenAI. Our connection to this world began with looking after the people in it.
03 / Strategy & ideology
World-leading CX.
Automated end to end.
Most airline AI delivers far less than the technology makes possible. We start with what passengers actually want, then build end-to-end automation that makes the experience materially better.
We build where both principles meet.
Principle 01
End-to-end automation.
Every request carried through to resolution.
Principle 02
World-leading CX.
The best outcome, with less passenger effort.
Our manifesto
Who else goes this deep on air travel CX?
An entire manifesto. Seven convictions. Built from years of solving complex air travel problems.
04 / What we offer
Airline support.
In both directions.
We resolve requests across chat, email and phone, and reach out first to prevent problems or make relevant offers. Either way, we carry the conversation through to action in your airline’s systems.
- Chat
- Phone
Proactive support
Before they have to.
Prevent problems, check travel documents and offer upgrades.
HumoniqPassenger
“Your connection is at risk. Shall we find another flight?”
New route agreed and confirmed.
With your specialists, or fully managed by ours.
Explore our service & pricing05 / Ideal partners
Are we right for you?
… and you for us?
We want airline teams excited by what AI makes possible and impatient to build it. That isn’t everyone, and that’s okay. With the right team, we’ll commit fully and do breakthrough work together.
What we bring
A track record in air travel.
Air travel companies built since 2011. Complex cases firsthand. Agentic AI in production.
An obsession with CX.
Decades of testing and questioning the experience, with world-leading CX as a core principle.
Unrivaled commitment.
Your airline gets our core team’s full energy, care and thought. We guarantee that commitment.
What we look for
Excitement about AI.
Respect the risks. Plan for them rigorously. Be energized by the possibilities.
Ambition to lead.
Set the standard others chase. Back that ambition with the decisions it takes.
Commitment to speed.
Make decisions quickly. Remove blockers. Build, test and improve with urgency.
06 / Next steps
Ready to lead the revolution?
Let’s talk.
Make exceptional support a reason passengers choose your airline. Our experience, production AI and commitment are ready for a partner determined to lead.
Let’s schedule a call