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Priced to lead the revolution... together.

The Humoniq service

Fully automatedcustomer supportfor airlines.

Built for better-than-human results, with faster answers, thoughtful decisions and less work for passengers.

  • Built exclusively for air travel
  • Work within your operating rules
  • Your experts step in when needed

One clear price.

USD $1

per resolution

Talk to our team
Compare with human-only support

The economics of a resolution

The difference
a dollar makes.

Lower resolution costs leave more room to invest in your people and your passengers.

Cost per resolution in USD: human-only team $5, Humoniq $1.
Human-only team
$5
Humoniq
$1

80% less

than human-only teams.

Illustrative USD $5 all-in human cost per resolution. Your actual costs and remaining human support determine total savings.

How we compare

What lower costs make possible

Spend less.
Make more possible.

Lower support costs give your airline more choice about where people and investment can make the greatest difference.

  1. Put experience to work.

    Keep valuable knowledge within your airline. Move experienced support staff into customer relationships, airport operations and other roles where they can contribute more.

  2. Bring support closer.

    A smaller human team makes local hiring more affordable, with familiar accents, local language and a better understanding of your passengers.

  3. Invest in expertise.

    Give skilled specialists better tools and more time for difficult cases, thoughtful decisions and the passengers who need their attention.

A closer look

The thinking
behind the numbers.

A fair comparison starts with your full cost per resolved request, including the operation behind each conversation.

What belongs in the full human cost?

For an in-house team, include the costs below. For a BPO, start with the provider’s invoice and add costs your airline still carries. Count each cost once.

Pay & benefits
Wages, employer taxes, insurance, retirement and paid leave.
Recruitment & attrition
Hiring replacements, onboarding and bringing new agents up to speed.
Training & management
Initial and ongoing training, team leads, scheduling and quality assurance.
Offices & equipment
Workplaces, computers, headsets, connectivity and IT support.
Software & systems
Contact center platforms, support tools and relevant system access.
Capacity & coverage
Paid time outside customer work, shift coverage and capacity for peaks.
BPO charges
For outsourced teams, the provider’s overhead, margin and any separate setup or training fees.
How is the 80% comparison calculated?

Our comparison uses an illustrative USD $5 fully loaded human cost per resolved request against Humoniq’s USD $1 price. It is not a measured industry average.

At 10,000 resolutions, that means $50,000 in human costs versus $10,000 in Humoniq resolution charges: 80% less for the requests Humoniq resolves. Your remaining human support costs still apply.

An agent-hour, a call and a resolution are different measures. Divide your full human support cost by requests resolved to make your own comparison. The example is not a guarantee of total support savings.

What does the research say about human support costs?

  • $7.20 per inbound call

    Average reported by ContactBabel’s 2026 US guide. Cross-industry, not airline-specific; a call is not necessarily a resolution.

    ContactBabel, 2026

  • $6–$16 per agent-hour

    Indicative Philippines and India rates published by CMS. A provider’s guide, not an industry average; inclusions vary by contract.

    CMS, September 2026

  • $21.53/hour

    US median customer service wage, May 2025. Wages alone, before benefits and operating costs.

    BLS: customer service representatives

  • 30% of compensation

    Benefits’ share of US private-industry compensation, June 2026. An economy-wide average, not an airline-specific uplift on wages.

    BLS: employer compensation, June 2026

  • $5,475 per hire

    Average nonexecutive cost per hire in SHRM’s 2025 survey. Across industries, not a contact-center replacement estimate.

    SHRM: 2025 benchmarking survey

Sources reviewed October 2026. Costs vary by location, channel, complexity and contract.

A better use of your resources

Less spent keeping up.
More room to move forward.

At USD $1 per resolution, let’s explore what a smaller, more focused support operation could make possible for your airline.

Let’s talk about your airline