Andres
Biography coming soon.
Flight log / 01
- Support calls to airlines
- < 100
- Support requests completed
- 1,000+
- Countries visited
- 50+
- Airlines flown
- 30+
We know air travel supporteven better than airlines.
Over the past decade, our team has made 1,000s of calls to airlines on behalf of travelers. Complex itineraries. Disrupted plans. We know air travel support better than anyone on the planet. This experience shapes everything we build.
Air travel, nothing else. Since 2011.
Meet the management team01 / Focused industry experience
Air travel
our world since 2011.
We were solving complex air travel requests long before we built AI agents. We keep running CX experiments in air travel support, learning what makes the passenger’s experience better.
How we think
We know the work firsthand.
We’ve spent more than a decade building an air travel company and supporting travelers through complex requests and disrupted plans. We know the work, the pressure and the details that make support succeed.
We keep questioning the experience.
We’ve run air travel CX experiments, testing what makes support easier, clearer and more reassuring. That work has given us deeply held opinions, grounded in experience and a willingness to question accepted practices.
We choose to go deep.
We focus exclusively on air travel support. Staying in one industry lets our team build shared knowledge of airline operations, passenger needs and connected systems, so each lesson becomes part of how we work.
Why specialize?
Because the details compound.
Specializing in air travel gives us the context to understand what a situation really needs: when to make a judgment call, ask a question, clarify a detail or require a security check. The right balance protects travelers without making them do unnecessary work.
Edge cases are part of everyday air travel. Our experience with airline rules, disrupted journeys and system nuances helps us handle them properly. That depth helps us achieve higher coverage without sacrificing the experience when a request becomes complicated.
One industry. Years of learning.
Better results.
02 / Management
Our team.
A shared obsession.
One shared focus: air travel. Meet Humoniq’s management team and explore the experience each person brings, one flight log at a time.
Ben
Biography coming soon.
Flight log / 02
- Support calls to airlines
- < 100
- Support requests completed
- 1,000+
- Countries visited
- 50+
- Airlines flown
- 30+
Todd
Biography coming soon.
Flight log / 03
- Support calls to airlines
- < 100
- Support requests completed
- 1,000+
- Countries visited
- 50+
- Airlines flown
- 30+
Victor
Biography coming soon.
Flight log / 04
- Support calls to airlines
- < 100
- Support requests completed
- 1,000+
- Countries visited
- 50+
- Airlines flown
- 30+
Will
Biography coming soon.
Flight log / 05
- Support calls to airlines
- < 100
- Support requests completed
- 1,000+
- Countries visited
- 50+
- Airlines flown
- 30+
Team photo to come
A shared obsession.
The people behind our focus on better air travel support.
03 / Our path here
Years in the making.
Every detail counts.
Humoniq is a new chapter in a much longer story. From complex travel to customer experience to AI, one thread runs through it all: helping people get where they need to go.
Live in production!
We went live with a travel management company, achieving over 70% coverage of complex air travel cases. Humoniq is integrated with Amadeus, Sabre and Duffel.
Y Combinator invested (S25).
Y Combinator invested in Humoniq through its S25 batch, supporting our work to make complex air travel support easier for travelers and airline teams.
Began fully-auto customer support.
We launched Humoniq for fully automated air travel support, bringing our experience into a service built to carry passenger requests through to resolution.
Began experimenting with AI support.
We began experimenting with GPT 3.5 for air travel support, exploring how AI could help resolve the complex requests we had spent years handling manually.
Began air travel automated bookings.
We began automating air travel bookings, drawing on our experience with complex itineraries to make arranging travel simpler and reduce the work involved.
Began air travel CX experiments.
We began running air travel CX experiments to reduce wait and response times, testing ways to make support easier, clearer and more reassuring.
Y Combinator invested (S12).
Y Combinator invested through its S12 batch as we continued building a business around complex air travel and helping travelers manage the most demanding itineraries.
Built a TMC for complex air travel.
We built a travel management company for complex air travel, helping travelers navigate itineraries that needed more than a simple search and booking.
04 / The backing behind us
Our investors.
Shared conviction.
Building better air travel support takes industry depth and the ambition to rethink familiar approaches. We’re backed by investors whose perspectives span company building, automation and aviation.
Part of the YC community.
Y Combinator funds and supports early-stage startups. We’ve been accepted into its program twice, both times with air travel businesses.
Adviser background
We’re advised and backed by a former senior member of the Star Alliance team, bringing deep industry experience to our work in air travel support.
Aviation Focus
An infrastructure investment firm with a strong focus on aviation. Its team includes aviation founders, operators and advisers.
Australia & New Zealand
A venture capital firm based in Australia and New Zealand, investing in technology companies from their earliest stages through growth.
Automation in the real economy
A venture capital firm focused on automation in the real economy, investing in technology companies across industries.
The next chapter
Our experience.
Your airline.
We partner with airlines ready to set a new standard for support. Together, we aim to go beyond matching legacy carriers’ NPS and CSAT scores, helping your airline stand out for exceptional passenger experience and substantially lower support costs.
Let’s talk about your airline