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HumoniqLet’s talk

Decades of air travel experience

Airline support.Fully automated.

From simple questions to complex rebookings, we resolve passenger requests end-to-end, in your systems and within your rules, across chat, phone and email.

Let’s talkSee it in action
  • Supporting only air travel since 2011
  • 10,000+ calls to airlines
  • Backed by Y Combinator, twice
  • Advised by former senior Star Alliance staff

01 / What we do

Every request.
Resolved end-to-end.

Whatever a traveler needs falls somewhere between a quick answer and a plan made before they ask. Humoniq carries all of it in a single conversation, in your systems and within the rules you set.

Humoniq handles every conversational customer interaction.

Reactive

Proactive

  1. Educate

    “Can you please tell me if LH123 is lie-flat?”

    Answers

    • Airports
    • Aircraft
    • Cabins
    • Baggage
    • Fare rules

  2. Search

    “Can you please check if QF789 is delayed?”

    Reads

    • Flight status
    • Booking checks
    • Seat availability
    • Loyalty balance

  3. Perform

    “Can you please move me to the 2pm flight?”

    Writes

    • Book
    • Rebook
    • Cancel
    • Refund
    • Upgrade
    • Select seat
    • Baggage

  4. Anticipate

    “Sorry, due to an issue, you’re now flying 11am.”

    Initiates

    • Re-accommodation
    • Collect visa
    • Seek volunteers
    • Offer upgrades
What counts as a resolution

02 / See it work

The conversation is
just the beginning.

A chatbot can start a conversation. Humoniq carries it through to resolution. Behind a helpful reply is the work that makes it happen.

Humoniq Voice

Flight rebooking, on a call.

Follow Grace and Chloe from a cancelled flight to a confirmed seat.

Recorded demo · Audio and live captionsOpen demo in a new tab
HumoniqYour systems

Read the booking. Check availability. Complete the change.

Connected to your operation

03 / Three products

Chat, phone and disruptions.
All handled.

Each product is built for the moment it serves. The same AI, the same rules and the same price sit behind all three.

  • AeroChat

    Conversations that finish the job.

    AI-powered chat that understands what passengers need and helps resolve their requests, from simple questions to complex rebookings, within your airline’s policies and systems.

    Explore AeroChat
  • AeroVoice

    Phone calls that turn into action.

    AI-powered voice support for airlines. Turn phone conversations into useful action, with consistent knowledge, access to the right systems and human support when it matters.

    Explore AeroVoice
  • AeroDynamic

    When plans change, everyone is looked after.

    Support for the moments when travel plans change. Help disrupted passengers understand their options and arrange next steps, within your airline’s policies and approval rules.

    Explore AeroDynamic

One price, every product. USD $1 per resolution.

See pricing

04 / Why us

We know air travel support
even better than airlines.

Long before AI agents, we built a travel company and ran our own contact center. It left us with strong opinions on how support should be done.

  • We know the work firsthand.

    A decade on the hardest cases taught us what passengers actually mean.

  • We keep questioning the experience.

    Support was built for the contact center’s convenience. We’ve spent years proving it can be flipped.

  • We choose to go deep.

    Air travel’s support problems are some of the hardest around. Going deep is how we get them right.

05 / In production

Live in production.
Held to a very high standard.

Two principles decide whether a request counts as resolved. The same two apply on every channel, in every paper and on every invoice.

70%+
of complex air travel cases covered, live with a travel management company.
24/7
every hour, in every language, with the same knowledge and permissions as at noon.
USD$1
per resolution across every product, with nothing charged for anything less.

Principle 01

End-to-end automation.

AI carries each request from first message to confirmed resolution, inside the airline’s rules and systems. Specialists step in only where judgement is needed.

Principle 02

World-leading CX.

Not undetectable. Measurably better than human on everything a passenger notices: speed, accuracy, depth and a shorter path to the outcome.

06 / Let’s talk

Air travel.
Nothing else.

Decades of air travel experience, built into every resolution. Tell us where support falls short for your passengers, and we’ll show you what Humoniq would do with it.

Let’s talk about your airlineExplore the Showcase

demo@humoniq.ai