AI
customer
support
for
airlines
Resolve passenger requests like your best human agents, but faster, cheaper, and at any scale. Built exclusively for airlines.
Backed by
Solutions
Augment your team
As in-house support
When we act as your in-house customer support team, we seamlessly handle everything between our AI agents and your human agents.
We optimize AI usage to maximize the customer experience. And we leverage humans where they are still better than frontier AI.
Automate operations
As AI-only support
When we act as your AI-only customer support team, we replace your web, mobile and email chatbots. Yet we are not another chatbot!
Our customer experience is indistinguishable from human agents. In fact, our human agents are more often accused of being AI than our AI agents!
Outsource your support
As a full-service BPO
When we act as your full-service BPO, we provide the entire range of support services. We even provide the expert-level, GDS-trained human agents.
You can easily add us as a traditional BPO but receive all the benefits of our new-age, AI-powered, CX-optimized customer support system.
BENEFITS
Why airlines love us
Average First Response
BEFORE
766sec
AFTER
sec
Faster Responses
Reducing response times from minutes to seconds helps alleviate customer frustration.
Messages Per Incident
BEFORE
23msgs
AFTER
msgs
Smoother Experience
Our tuned AI conversation flow creates a natural experience, which is what customers want.
Monthly Error Costs ($)
BEFORE
1000s
AFTER
s
Fewer Errors
Our AI support gateway records everything, checks everything, and reduces errors.
Human Handling Rate
BEFORE
100%
AFTER
%
Lower Costs
As we automate more requests with integrations, labor and operations costs fall quickly.
Support NPS Rating
BEFORE
33nps
AFTER
nps
Improved Satisfaction
Customers want the right solution provided quickly. That's it. We deliver this, NPS increases.
Humans Per 1K Requests
BEFORE
15ppl
AFTER
ppl
Easier Scaling
With less reliance on human agents, we can help you scale operations with fewer new people.