AI
customer
support
for
airlines
Resolve passenger requests like your best human agents, but faster, cheaper, and at any scale. Built exclusively for airlines.
Backed by
Solutions
Option 1: In-House Support
Transform your existing support operation
Keep your existing customer support team while Humoniq manages the orchestration between AI and human agents.
AI handles the interactions where it performs best. Your team focuses on cases that require human judgment, expertise, and care.
The result is a more efficient support operation with faster resolutions, consistent service quality, and lower costs.
Option 2: Fully Managed Support
Let us run your entire support operation
Humoniq manages your complete customer support operation, combining AI with experienced, GDS-trained human agents.
We manage the technology, integrations, staffing, and day-to-day operations, with every interaction handled by the right resource.
The result is a scalable support operation with consistent service quality, clear accountability, and lower costs.
BENEFITS
Why airlines love us
Average First Response
BEFORE
766sec
AFTER
sec
Faster Responses
Reducing response times from minutes to seconds helps alleviate customer frustration.
Messages Per Incident
BEFORE
23msgs
AFTER
msgs
Smoother Experience
Our tuned AI conversation flow creates a natural experience, which is what customers want.
Monthly Error Costs ($)
BEFORE
1000s
AFTER
s
Fewer Errors
Our AI support gateway records everything, checks everything, and reduces errors.
Human Handling Rate
BEFORE
100%
AFTER
%
Lower Costs
As we automate more requests with integrations, labor and operations costs fall quickly.
Support NPS Rating
BEFORE
33nps
AFTER
nps
Improved Satisfaction
Customers want the right solution provided quickly. As we do this, NPS increases.
Humans Per 1K Requests
BEFORE
15ppl
AFTER
ppl
Easier Scaling
With less reliance on humans, your operations can scale easier and cheaper.