AI customer support for airlines
Airline support.Fully automated.
We resolve passenger requests end-to-end across chat, phone and email, directly in your systems.
- Air travel only, since 2011
- Experience from 10,000+ calls to airlines
- Backed by Y Combinator, twice
- Advised by former Star Alliance exec
01 / What we do
Every request.
Resolved end-to-end.
Whatever a traveler needs falls somewhere between a quick answer and a plan made before they ask. Humoniq carries all of it in a single conversation, in your systems and within the rules you set.
Humoniq handles every conversational customer interaction.
Reactive
Proactive
Answer
“Can you please tell me if LH123 is lie-flat?”
Explains
- Airports
- Aircraft
- Cabins
- Baggage
- Fare rules
Search
“Can you please check if QF789 is delayed?”
Reads
- Flight status
- Booking checks
- Seat availability
- Loyalty balance
Act
“Can you please move me to the 2pm flight?”
Writes
- Book
- Rebook
- Cancel
- Refund
- Upgrade
- Select seat
- Baggage
Preempt
“Due to an issue, you’re now flying at 11am.”
Initiates
- Re-accommodation
- Collect visa
- Seek volunteers
- Offer upgrades
02 / Three products
Chat, phone and disruptions.
All handled.
Each product is built for the moment it serves, and each has a film. The same AI, the same rules and the same price sit behind all three.
- AeroChat
/ Chat
Conversations that finish the job.
- Understands what passengers need
- From simple questions to complex rebookings
- Within your policies and systems
- AeroVoice
/ Phone
Phone calls that turn into action.
- Phone conversations turned into action
- Consistent knowledge and the right systems
- Human support when it matters
- AeroDynamic
/ Disruptions
When plans change, everyone is looked after.
- For the moments when travel plans change
- Options understood, next steps arranged
- Within your policies and approval rules
03 / Why us
We know air travel support
even better than airlines.
Long before AI agents, we built a travel company and ran our own contact center. It left us with strong opinions on how support should be done.
We know the work firsthand.
A decade on air travel’s hardest cases taught us what passengers actually mean.
We keep questioning the experience.
Support was built around the contact center. We’ve spent years proving it can be flipped.
We choose to go deep.
Air travel’s support problems are among the hardest. Going deep is how we solve them.
Supporting only air travel since 2011.
Our team spent the last decade handling air travel's most difficult customer support cases. Disruptions, complex itineraries, unaccompanied minors. We've personally made 10,000+ calls to airlines to resolve issues on behalf of travelers. That experience shapes everything we build.
Meet the teamOne industry. Years of learning.
Better results.
04 / In production
Live in production.
Delivering world-leading CX
Humoniq is resolving real passenger requests today. Every one is held to the same two principles, on every channel, in every paper and on every invoice.
- 70%
- Complex cases coveredLive results including integrations with Amadeus, Sabre and various CRMs.
- 24/7
- Every hour, every languageThe same knowledge, rules and permissions at 3 a.m. as at noon.
- USD $1
- Per resolutionOne price across every product, leaving four of every five dollars with your airline.
The Humoniq standard.
Principle 01
End-to-end automation.
AI carries each request from first message to confirmed resolution, inside the airline’s rules and systems. Specialists step in only where judgement is needed.
Principle 02
World-leading CX.
Not undetectable. Measurably better than human on everything a passenger notices: speed, accuracy, depth and a shorter path to the outcome.
What this means in practice
- Instant response
- No queues
- Parallel work
- Deep integrations
- Faster resolutions
05 / Let’s talk
Air travel.
Nothing else.
Decades of air travel experience, built into every resolution. Tell us where support falls short for your passengers, and we’ll show you what Humoniq would do with it.