Our value proposition.
We bring deep air travel experience, AI already in production and an obsession with getting the details right. We’re onboarding airline partners who share our ambition for exceptional support customer experience (CX).
01 / Team & experience
Self-driven builders.
Relentless about results.
We built and ran an air travel company before we built AI for one. Our team brings travel operations, customer experience and production AI together.
Andres
Quality
150+ countries. 100+ airlines. An eye for every detail.
Ben
Product
7,500+ support requests. Deep Amadeus and Sabre experience.
Todd
Co-founder & CEO
Three travel businesses. Decades building in the industry.
Victor
Technology
Robotics, autonomous systems and AI running in production.
Will
Co-founder & Product
A decade on the front line. 8,000+ requests handled.
Air travel since
2011
Focused on one industry.
Deep expertise, built over years.
Calls to airlines
10,000+
On behalf of travelers.
Complex cases, handled firsthand.
Live in production
70%
Complex case automation.
Live at a travel management firm.
Integrations:
02 / AI & investor network
Air travel depth.
Silicon Valley reach.
We’re a San Francisco company backed by global investors, with deep aviation expertise and connections across AI and voice AI, including OpenAI and Anthropic.
Two YC-funded air travel companies.
- 2012S12
Travel management.
Solving complex trips for travelers.
- 2025S25
Agentic AI support.
Resolving air travel requests end to end.
Our investors
Aviation & infrastructure
Technology & company building
Automation in the real economy
Airline experience
Advised by a Star Alliance veteran.
We’re advised and backed by a former senior member of the Star Alliance team, bringing deep airline experience to the decisions we make.
Frontier AI connections
We managed Sam Altman’s travel.
We’ve even managed travel for Sam Altman, co-founder and CEO of OpenAI. Our connection to this world began with looking after the people in it.
03 / Strategy & ideology
World-leading CX.
Automated end to end.
Most airline AI delivers far less than the technology makes possible. We start with what passengers actually want, then build end-to-end automation that makes the experience materially better.
We build where both principles meet.
Principle 01
End-to-end automation.
Every request carried through to resolution.
Principle 02
World-leading CX.
The best outcome, with less passenger effort.
Our manifesto
Who else goes this deep on air travel CX?
An entire manifesto. Seven convictions. Built from years of solving complex air travel problems.
04 / Air travel support
Air travel support.
Over chat, email and phone.
Our first production deployment automated 70% of complex cases for a travel management company. We work through bookings, fare rules and exceptions, complete the changes in your systems and proactively re-accommodate passengers during disruptions.
One request. All the work to resolve it.
Reactive
Proactive
Answer
“What happens if we miss our connection?”
Explains
- Airports
- Aircraft
- Cabins
- Baggage
- Fare rules
Search
“Can you find another route for all of us?”
Reads
- Flight status
- Booking checks
- Seat availability
- Loyalty balance
Act
“Rebook us together and transfer our bags.”
Writes
- Book
- Rebook
- Cancel
- Refund
- Upgrade
- Select seat
- Baggage
Preempt
“Your flight was cancelled. We rebooked you on the 11am.”
Initiates
- Re-accommodation
- Collect visa
- Seek volunteers
- Offer upgrades
All that work. One dollar.
One fee for the whole conversation and the work in your systems.
USD
$1
per resolution
$4 stays with your airline
Fewer agent hours. Less hiring, training and management.
80% lower cost
Illustrated against a $5 human-only cost per resolution.
Human handoff: $0.
Same price. All three products.
05 / Revenue & margin
Profit improvement
from both directions.
Win the sale. Keep the booking. Earn the next trip. Reduce the cost of doing it.
The economics of world-leading automated support.
Better support can raise revenue and lower operating costs. The widening space between the two curves represents profit. The six drivers describe how support affects both sides of that equation.
Grow revenue
Upgrades · Seats · Bags
Protect bookings
Rebooking · Changes · Complaints
Retain customers
Speed · Clarity · Care
Reduce team costs
Labor · Benefits · Overhead
Reduce recovery costs
Rebookings · Hotels · Transport
Reduce repeat work
Repeat contacts · Errors · Rework
Increase revenue
Offer upgrades, seats and bags, and help passengers complete their bookings. Protect revenue with timely rebooking and complaint resolution. Earn the next trip with fast, clear and considerate support.
Decrease costs
Reduce agent hours and overhead, including hiring, training, benefits, offices and equipment. Keep disrupted passengers on your network to limit other-airline rebookings, hotels and transport. Resolve requests fully to avoid repeat contacts and rework.
06 / A mutual partnership
Are we right for you?
… and you for us?
We want airline teams excited by what AI makes possible and impatient to build it. That isn’t everyone, and that’s okay. With the right team, we’ll commit fully and do breakthrough work together.
What we bring
A track record in air travel.
Air travel companies built since 2011. Complex cases firsthand. Agentic AI in production.
An obsession with CX.
Decades of testing and questioning the experience, with world-leading CX as a core principle.
Unrivaled commitment.
Your airline gets our core team’s full energy, care and thought. We guarantee that commitment.
What we look for
Excitement about AI.
Respect the risks. Plan for them rigorously. Be energized by the possibilities.
Ambition to lead.
Set the standard others chase. Back that ambition with the decisions it takes.
Commitment to speed.
Make decisions quickly. Remove blockers. Build, test and improve with urgency.
Next Steps
Our experience.
Your next step.
Let’s explore where our air travel expertise and production AI could support your airline’s priorities, with a focused scope and a plan we build together.