Frictionless customer experience

A single conversational interface, in chat or voice, connects to live NDC offers and the ticket’s GDS record at the same time. Travelers can ask about seat maps, baggage fees, visa rules, or same-day change windows and receive an instant, accurate reply. When a storm or crew issue cancels a flight, the engine scans for protected itineraries, sends an outbound voice bot to secure the required waiver, and texts a fresh boarding pass within minutes. Hold music vanishes, answers arrive in seconds, and customers feel fully in control.

Operational lift for travel companies

Because the same AI brain speaks NDC, GDS, CRM, and the outbound dialer, routine support shifts from expense line to profit lever. Tasks such as name corrections, residual value calculations, and EMD issuance complete end to end without a human, cutting average handle time by up to 70 percent and trimming segment fees. Real-time NDC hooks let the bot surface targeted upsells for premium seats, extra bags, or lounge passes, generating fresh ancillary revenue. Transcript analytics highlight recurring itinerary errors and fare-rule traps, giving managers data to renegotiate contracts or refine workflows before they drain profit.

Empowered human support teams

Agents now see only the complex, empathy-heavy cases. Each escalation arrives with the full bot transcript, fare rules already consulted, and a structured log of every airline call completed by the voice agent. The human starts where the machine stopped, not at square one, resolving issues faster and with less stress. Fewer repetitive calls lower burnout, shorten onboarding, and create clear career paths toward specialist roles. Every correction an agent makes goes back into the training loop, so the AI keeps learning and the queue stays quiet.