A
Voice AI
travel
support
engine,
making
customers
happier
for
airlines.
OTAs.
TMCs.
hotels.
airlines.
End-to-end voice & text handling for travel support operations. Replace 1,000s of human hours. Scale easier.
SOLUTIONS
Who we work with
Sector
Airlines
For airlines, we offer our AI-first support gateway to triage and answer customer requests.
Our primary goal is to provide a smoother, faster and more natural experience.
We heavily reduce human support costs through deep back-end integrations.
Sector
OTAs
For OTAs, we aim to make your customer support a product differentiator.
Gone are the days of hiding your contact details behind a chatbot or knowledge base.
Our natural conversational AI, coupled with deep integrations, greatly reduces support costs.
Sector
TMCs
For TMCs, we leverage your existing human expert team, but give them superpowers.
We use our AI-first support gateway to improve response times and structure requests.
Your human team receives fewer requests and with all of the context they need.
BENEFITS
Why they like us
Average First Response
BEFORE
351sec
AFTER
sec
Messages Per Customer
BEFORE
23msgs
AFTER
msgs
Smoother Experience
Our tuned AI conversation flow creates a natural experience, which is what customers want.
Monthly Error Costs ($)
BEFORE
1000s
AFTER
s
Fewer Errors
Our AI support gateway records everything, checks everything, and reduces errors.
Human Handling Rate
BEFORE
100%
AFTER
%
Lower Costs
As we automate more requests with integrations, labor and operations costs fall quickly.
Support NPS Rating
BEFORE
33nps
AFTER
nps
Improved Satisfaction
Human agents are still vital for high-complexity and high-impact work, but we handle the rest.
Humans Per 1K Requests
BEFORE
15ppl
AFTER
ppl
Easier Scaling
With less reliance on human agents, we can help you scale revenue with fewer new people.
CUSTOMERS
How it works
Case Study
Flightfox
Humoniq is working with the Flightfox team to implement a voice and text AI gateway to triage, answer, structure and queue customer support.
We began the program with integrating our flagship outbound voice AI feature, which the Flightfox team use to contact airlines for complex tasks.
Flightfox has made 100s of voice AI calls in just 4 weeks to airlines for rebookings, unaccompanied minors, name corrections and more.
Case Study
Downtown Travel
Humoniq is working with the Downtown Travel team to help automate major parts of the waivers and favors function, using outbound voice AI calls.
We worked directly alongside the team at their LA office to record the current human process to build the most impactful integrations and features.
Downtown Travel is starting a pilot to automate repetitive human tasks so their human team can refocus on higher-impact work.
