A

Voice AI

travel

support

engine,

making

customers

happier

for

airlines.

OTAs.

TMCs.

hotels.

airlines.

End-to-end voice & text handling for travel support operations. Replace 1,000s of human hours. Scale easier.

ENGINE

What we do

Humoniq is an end-to-end travel support engine linking voice and text conversational AI with integrations for backend travel operations

TRAVELER

Call

TRAVELER

Chat

TRAVELER

Email

TRAVELER

Social

humoniq

OUTBOUND

Voice AI

…plus more

INTEGRATED

NDC

…plus more

INTEGRATED

GDS

QUEUED

Human

humoniq

ENGINE

What we do

Humoniq is an end-to-end travel support engine linking voice and text conversational AI with integrations for backend travel operations

TRAVELER

Call

TRAVELER

Chat

TRAVELER

Email

TRAVELER

Social

humoniq

OUTBOUND

Voice AI

INTEGRATED

NDC

INTEGRATED

GDS

QUEUED

Human

ENGINE

What we do

Humoniq is an end-to-end travel support engine linking voice and text conversational AI with integrations for backend travel operations

TRAVELER

Call

TRAVELER

Chat

TRAVELER

Email

TRAVELER

Social

humoniq

OUTBOUND

Voice AI

INTEGRATED

NDC

INTEGRATED

GDS

QUEUED

Human

SOLUTIONS

Who we work with

Sector

Airlines

For airlines, we offer our AI-first support gateway to triage and answer customer requests.

Our primary goal is to provide a smoother, faster and more natural experience.

We heavily reduce human support costs through deep back-end integrations.

Sector

OTAs

For OTAs, we aim to make your customer support a product differentiator.

Gone are the days of hiding your contact details behind a chatbot or knowledge base.

Our natural conversational AI, coupled with deep integrations, greatly reduces support costs.

Sector

TMCs

For TMCs, we leverage your existing human expert team, but give them superpowers.

We use our AI-first support gateway to improve response times and structure requests.

Your human team receives fewer requests and with all of the context they need.

BENEFITS

Why they like us

Average First Response

BEFORE

351sec

AFTER

351

sec

Faster Responses

Reducing response times from minutes to seconds helps alleviate customer frustration.

Faster Responses

Reducing response times from minutes to seconds helps alleviate customer frustration.

Messages Per Customer

BEFORE

23msgs

AFTER

23

msgs

Smoother Experience

Our tuned AI conversation flow creates a natural experience, which is what customers want.

Monthly Error Costs ($)

BEFORE

1000s

AFTER

1000

s

Fewer Errors

Our AI support gateway records everything, checks everything, and reduces errors.

Human Handling Rate

BEFORE

100%

AFTER

100

%

Lower Costs

As we automate more requests with integrations, labor and operations costs fall quickly.

Support NPS Rating

BEFORE

33nps

AFTER

33

nps

Improved Satisfaction

Human agents are still vital for high-complexity and high-impact work, but we handle the rest.

Humans Per 1K Requests

BEFORE

15ppl

AFTER

15

ppl

Easier Scaling

With less reliance on human agents, we can help you scale revenue with fewer new people.

CUSTOMERS

How it works

Case Study

Flightfox

Humoniq is working with the Flightfox team to implement a voice and text AI gateway to triage, answer, structure and queue customer support.

We began the program with integrating our flagship outbound voice AI feature, which the Flightfox team use to contact airlines for complex tasks.

Flightfox has made 100s of voice AI calls in just 4 weeks to airlines for rebookings, unaccompanied minors, name corrections and more.

Case Study

Downtown Travel

Humoniq is working with the Downtown Travel team to help automate major parts of the waivers and favors function, using outbound voice AI calls.

We worked directly alongside the team at their LA office to record the current human process to build the most impactful integrations and features.

Downtown Travel is starting a pilot to automate repetitive human tasks so their human team can refocus on higher-impact work.

Smooth operations, just 1 click away!